Delivery & Returns

At Pearson, we strive to provide our customers with the best quality products, but if you’re not 100% satisfied with your purchase, you can easily make a return or exchange on your purchase. You have 30 days of receipt to return an item for a refund or exchange.

Delivery

Click & Collect

We offer a FREE Click & Collect option at our Sutton or Sheen stores when payment is made in full online.

Bikes will come fully assembled by one of our qualified technicians and ready to ride.

Customers will be informed when their order is ready by email or phone call – please wait until a message is received.

Please note: The original receipt, the card with which payment was made and an associated photo ID of cardholder must be bought along at collection points to release goods.

Free Postage

We offer free delivery for all orders within the UK over £100, except for bikes and frames. Orders are sent by Royal Mail 2nd Class.

Postage Fees

Orders under £100 £4.99 for delivery within the UK. These will be sent out via Royal Mail 2nd Class.

Orders over £100 free delivery within the UK. These will be sent out via Royal Mail 2nd Class.

Express one working day £7.99

We reserve the right to use a different delivery method if it does not delay your order. All items above 4 kg eg. bikes and frames will cost £100 for courier delivery within the UK.

As all bikes have to be built and checked, we cannot guarantee overnight delivery.

International Delivery

We charge up to £20 per delivery of small items under 4kg overseas via Parcel Force allow 5-7 working days.

EU orders over £100 free delivery. These will be sent out via Parcel Force.

EU orders under £100 –  £10 for delivery. These will be sent out via Parcel Force.

Worldwide orders under £100 – £20 for delivery. These will be sent out via Parcel Force.

Worldwide orders over £100 free delivery. These will be sent out via Parcel Force.

Larger items over 4KG such as bikes, frames, wheels and turbo trainers, will be shipped via an international courier.

EU – £100 per item

Worldwide – £300 per item

For any questions or concerns, please contact us: [email protected]

Returns

Returns are accepted online for purchases directly from our website. If you wish to return an item bought in our Sutton or Sheen stores, please contact us on [email protected] to arrange.

To make a return please fill in the Return Form to let us know which products you will be returning. Once complete, please print and enclose the form in your return package. When returning items please ensure the product is well packaged and protected from damage in transit.

All returns will be processed within 5 working days of receipt.

 

Exchange

If you would like to make an exchange on your purchase, please return the item to Pearson Cycles with the Return Form. We accept returns for like-for-like products, i.e. different size or colour, as well as for different products (subject to availability).

To make an exchange in the Return Form to let us know which products you will be returning and what would you like to exchange them for. The form can be found on the back of your packing slip. Once complete, please enclose the form in your return package. When returning items please ensure the product is well packaged and protected from damage in transit.

All exchanges will be processed within 5 working days of receipt (subject to availability of exchange products).

 

Faulty Goods

All items sold on our website come with a warranty. If you are experiencing any problems with products bought from Pearson Cycles please do not hesitate to contact us on [email protected] or 020 8642 2095.

 

Return address

Please post the return/exchange package to the following address:

232 Upper Richmond Rd West
East Sheen
London
SW14 8AG