You can reassured that Pearson has clear warranties in place for the bike you buy. Below is the legal detail so you know exactly where you stand.
OUR POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
All goods purchased from Pearson1860 Ltd are protected by the manufacturer’s warranty in the case of Pearson Cycle Specialists Ltd. which covers against defects in materials and workmanship.
Summary of Warranty
- Frames - steel, aluminium, titanium & carbon - 5 years (limited to original owner)
- Forks - 5 years (limited to original owner).
- Parts - minimum one year, but set by manufacturer.
What’s not covered?
- Improper assembly.
- Normal wear & tear.
- Poor follow-up maintenance.
- Installation of components not originally intended or compatible with the bicycle originally sold.
- Damage due to accident, abuse, misuse or neglect.
Pearson1860 Ltd. does not warrant against failure or damage due to misuse such as, but not limited to, poor maintenance, neglect, abuse, incorrect or inappropriate installation or alteration, use other than the product’s intended purpose, impact damage.
Corrosion and/or deterioration caused by material fatigue, defined as the natural breakdown of materials which occurs when subjected to repeated loading and unloading, will not be covered under warranty.
General wear and tear on consumable items will not be covered under warranty. Items listed below will not be covered by warranty, unless of a manufacturing defect: cassette, chain, bearings, brake pads, tyres, bar tap or grips, transmission parts, brake discs, brake cables
Clothing items, including helmets and footwear, are not covered under warranty for accidental damage, improper care, normal wear and tear, fading of colours and materials over time or with use, rips, tears, abrasion, holes, burns or shrinkage. Cosmetic issues do not affect the performance of a clothing item and are not to be considered a warranty fault.
Frame sets purchased at Pearson1860 Ltd are covered by the manufacturer’s warranty. Please note that this warranty may be void if the bicycle is not assembled by an authorised dealer or a qualified bicycle mechanic. In the event of a warranty claim, the manufacturer may request details of the shop or qualified bicycle mechanic responsible for completing the bike build and servicing.
Warranty is non-transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.
If you feel that your purchase has developed a fault, first check whether it is covered by the manufacturer’s warranty and still within the warranty period.
Please provide full details of the fault, together with good quality photos, and email the information to firstname.lastname@example.org The more detail you can provide, the quicker we will be able to deal with your enquiry. Please include your original order number and telephone number as we may be able to solve the problem without you having to return the item and being without it for any length of time.
In the event you need to post an item back to us, it must be returned in a clean, dry and hygienic condition. Fill in a Returns Form, including all relevant information about the fault, as an incomplete form will delay the processing of your return. Please enclose this form with the item, ensure it is securely packaged and return it in a safe and secure manner as it will remain your responsibility until received and signed for at our shop. Do not affix the postage label to the product packaging (shoe boxes etc.).
For international customers, please follow the instructions above. Please obtain proof of postage as it will remain your responsibility until received and signed for at our shop. Please also provide a receipt for the postage costs. This will be required in the event that the warranty claim is approved as reasonable postage costs will be reimbursed. In the event that the item is found not to be faulty, you will be responsible for the postage/courier charges to return the item to you.
Each warranty return claim is treated on an individual basis and we aim to process them as quickly and efficiently as possible. However, in the event that an item needs to be returned to the UK supplier for inspection and/or testing, the timescale for receiving a decision will vary.
If a fault should develop within 30 days of purchase, providing the warranty claim is valid we will refund or replace the item for you instead of waiting for a repair to be carried out. We will return the item to the UK supplier for inspection if, on receipt, we are unable to find the fault or believe the fault may be due to incorrect use, user error or accidental damage. The final decision will be given by the supplier and a warranty request may be refused.
After 30 days we are entitled to make reasonable efforts to repair a faulty item before issuing a refund or replacement. The timescale for each claim will vary depending on the nature of the repair or availability of replacements or parts. Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part. If a repair or replacement is not possible we reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.
For international warranty returns, in the event of a successful warranty claim, a full refund will be processed to deal with fluctuations in exchange rates. You will be asked to reorder the item and we will match the original order price. The order will be shipped free of charge unless further items are added to the order when shipping charges will apply.