Coronavirus Update: At this point all efforts are being made to ensure deliveries arrive on time and refunds are processed timely, but due to the global Coronavirus out break some countries may experience delays depending on their location. Please use the tracking link below to keep as up to date as us.
At Pearson, we strive to provide our customers with the best quality products, but if you’re not 100% satisfied with your purchase, you can easily make a return or exchange. You have 28 days of receipt to return an item for a refund or exchange.
FREE Click & Collect option at our Sutton or Sheen stores
FREE UK Delivery for all orders over £75
For orders under £75: delivery will be via Royal Mail 2nd Class for £4.99 An order received before 11am Monday to Friday will arrive the following day.
DELIVERY OF BIKES, FRAMES AND OTHER LARGE ITEMS
As all bikes have to be built and checked, delivery may take two working days.
For more delivery options for the UK and Internationally, please see our delivery & returns page.
For any questions or concerns, please contact us
Returns are accepted online for purchases directly from our website. If you wish to return an item bought in our Sheen store, please contact us to arrange. To make a return please fill in the Returns Form. All returns will be processed within 5 working days of receipt of the returned products in-line with our terms and conditions.
For more information about returns please see our delivery & returns page.