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WHATS COVERED under the 5-year warranty?
The heart and soul of the bike: The frameset (frame and forks), is covered under our 5-year transferable warranty. The frameset is warrantied against any defects in material or workmanship which result in the bike not being able to function as intended for 5 years from the original purchase date. We will either repair any defective frameset, or replace any defective frameset with the same or most comparable model available.
Shimano Warranty
Dura-Ace Components: These high-end components come with a 3-year warranty from the date of original purchase, reflecting their premium build quality and engineering.
105 and Ultegra Components: These groupsets, like other are covered by a 2-year warranty from the date of purchase. This warranty ensures that any defects in materials or workmanship will be addressed.
Pearson Wheelset Warranty
At Pearson, we stand behind the quality and durability of our wheelsets. Our Tooth and Nail and Cut and Thrust wheelsets come with a comprehensive warranty to ensure your peace of mind and satisfaction.
Tooth and Nail Wheelsets: These wheelsets are covered by a 2-year warranty from the date of original purchase. This warranty ensures protection against defects in materials and workmanship.
Cut and Thrust Wheelsets: Similarly, these wheelsets are covered by a 2-year warranty from the date of original purchase, guaranteeing high performance and reliability.
How to submit a warranty
How to Submit a Warranty Claim
If you encounter any issues with your Pearson bike or its components, follow the steps below to submit a warranty claim: Then please fill out our Warranty Form.
You can find all information on our Warranty FAQ page.
Contact Us:
If you have any questions or need assistance with your warranty claim, please don't hesitate to get in touch with our dedicated customer service team.