Frequently asked Questions

Payment

Q. Do you offer any finance options?

A. If you are looking for finance options, you may be eligible for finance from V12 finance who provides this service to our customers. Please click here for our finance page for more details.

Q. Is it safe to provide you with my personal data and/or credit card details?

A. Yes; we abide by General Data Protection Regulation. Please see our Privacy Policy and Terms and Conditions for further information on how we keep your data safe.

 

Ordering & Delivery

Please refer to our delivery page for for more information on our delivery charges

Q. Do you ship internationally?

Yes, we do ship worldwide. Shipping costs will vary, though, but will be visible during the checkout process. Please check out our delivery page for further details.

Q. Can I order something that isn’t on the website?

A. A few of the products in our shop don’t make it to the website, so please email [email protected] and we may have it available. If we don’t currently stock it, so long as we can source it, we’ll be happy to order it in for you.

Q. What do I do if my order hasn’t arrived?

A. We make every effort to ensure that products are dispatched in perfect working order, but damage can occur when in transit. We will fully refund any order that arrives damaged or faulty; please see our returns section for further information.

 

Returns

Please see our returns section for more information.

Q. Can I return an order that I no longer want or need?

A. So long as the item is unused and has been purchased within the last 28 days, we will refund any unwanted orders. For further details, please see our returns section.

Q. What do I do if my order arrives damaged?

A. We make every effort to ensure that products are dispatched in perfect working order, but damage can occur when in transit. We will fully refund any order that arrives damaged or faulty; please see our returns section for further information.

Q. Can I return an item, which has broken during use?

A. So long as an item is still under warranty and the damage occurred during normal use, it should still be possible to return it for repair or replacement. Warranties and conditions vary between manufacturers, so please contact us with full details of the item and the damage that has occurred.

Technical

Q. What do I do if I’ve forgotten my login details?

A. Click on the link either here or on the login page and a new password will be sent to your email address. If you do not receive an email, please check your junk mail folder to ensure that it hasn’t been mistakenly placed there. If you’re still unable to log in, please email us [email protected] , so we can help further.